Auto Crane's Rapid Response Expedited Parts Order Service program increases end user satisfaction with Auto Crane equipment by providing expedited access to commonly required parts and services. To support the new Rapid Response Expedited Parts and Service program, Auto Crane has increased factory stock levels for parts and created a new Product Manager position focused exclusively on aftermarket (post-sale) sales and service.
Customer expectations in the field have changed, with the understanding that some fast-moving parts need to be available from local dealers on demand, rather than just ordered from the factory when a customer asks for the part. Our new expedited order process provides a simple way to get the parts you need into your customers' hands at the time of demand should they be locally out of stock in your dealer inventory. We made this change in procedure to provide our dealers with an enhanced level of service for parts order fulfillment and to assist in dealer parts inventory planning.
End users benefit from the new program because there are now multiple levels of service open to them to help meet their equipment up-time needs. Further, as our dealers may review the same part or parts for inclusion in their local stock in order to be prepared for future orders, the program can indirectly help end-users avoid the need for additional expedited orders.
Rapid Response Program highlights include:
Auto Crane is committed to achieving 95% on-time delivery for all parts orders, including stocking orders and same-day delivery on in-stock returnable parts. Please visit the Dealer Portal on autocrane.com to download the updated Process Sheet on how to place your Rapid Response Expedite Orders to the factory going forward.
Headquartered in Tulsa, Okla., Ramsey Industries is comprised of three wholly owned subsidiaries that include Auto Crane, Eskridge and Ramsey Winch. Auto Crane designs and manufactures a comprehensive line of truck-mounted electric and hydraulic cranes, crane service bodies, crane control technologies, accessories, and mobile solutions for the energy, mining, construction, industrial, forestry and railroad industries. Eskridge is a leading designer, manufacturer and marketer of planetary gear drives and anchor drives, digger drives, and multiple-disc brakes. Ramsey Winch designs and manufactures industry-leading industrial and consumer winches for use in towing and recovery, industrial, petroleum, off-road and ATV vehicles. For more information, visit us at autocrane.com, eskridgeinc.com and ramseywinch.com.